FAQs

1. WHO ARE WE?

1.1 WHY IS CHOCHAIR THE BEST CHOICE?

Throughout our history, ChocHair' philosophy has always been to make hair that is stylish and unique to each individual. From drawing our first sketches to the finished designed products, ChocHair primary concern is the quality of all single details.

ChocHair also believes every woman is unique and every unique woman deserves a unique wig. ChocHair strives for the originality within our industry by launching its new branch, ChocHair, to once again bring remarkable and luxurious designs to its clients.

We design our hair products at our own design center in LA and manufacture them at our own factories located in Asia. Creating the highest quality at an affordable and competitive price on the market.

From the product design through the production up until the quality control and sales-ChocHair controls and supervise every step of the hair making process to ensure the high standard quality of our products.

With fashionable designers and strong production capability, ChocHair gives a more personalized service to its clients by giving the client the option to order a customized product to meet its personal desires. Here the clients have the chance to meet their dreamy hair by selecting from our great variety of colors, hairstyles and cap construction types.

1.2 Where to Start?

ChocHair cautiously selected the best How-to’s videos to particularly attend the need of our first-timers clients. Our goal is to bring to you all the faculties you need to purchase your first wig in the most stress-free and comfortable way possible.

All the most frequently asked questions are answered here with really easy Step-by-Step’s tutorials.

We take the liberty to recommend the most suitable unit to fit your face shape. We count with the expertise of the best hair consultants and hairstylists in the market to provide you with the best service in this industry. When in doubt we provide personal guidance in our 24/7 customer service department. We help you find your style.

 

2. Frequently Asked Questions

2.1 About the Unit

2.1.1 DIFFERENT CAP CONSTRUCTION

-

LACE FRONTFULL LACE (100% HAND-TIED)GLUELESS FULL LACE

1. 13” × 3“ Lace front with wefted back.

2. Weft stitched to elastic netting.

3. Adjustable strap allows you to loosen or tighten the cap up to a half inch.

4. Smooth velvet tabs at the nape of the neck.

Invisible finer, durable and softer French lace.

1.Full lace cap with stretch panel in the crown. The stretch panel gives you an extra half inch for a better fit.

2. Increased hair density along the hairline and at the crown creates a more natural look.

Invisible finer, durable and softer French lace all around.

Uniform mold, standardized size.

1. Clips and combs attached to the sides near the temple.

2. Increased hair density along the hairline and at the crown creates a more natural look.

3. Full lace cap with stretch at crown and adjustable straps at back.

Invisible finer, durable and softer French lace all around.

Uniform mold, standardized size.

 

2.1.2 HOW TO DISTINGUISH HUMAN HAIR WIGS FROM SYNTHETIC WIGS?

1st Compare the price

For the evident reasons, Human hair wigs with same style and length, are much more expensive than synthetic ones. Therefore, if your human hair wig is relatively cheap, you may need to consider whether it's mixed with synthetic fiber or that the hair collected to make the wig is not of a healthy quality.

2nd Identify the material

Choose a small strand of hair and burn it. If the hair is 100% human hair, the smell will resemble a barbecue, otherwise smells will resemble burnt plastic

Check the ashes after burning the hair. If the hair is 100% human hair, the ashes can be smashed into powder, if not, the ashes will remain intact.

2.1.3 ARE THE KNOTS OF CHOCHAIR LACE WIGS BLEACHED?

When the hair is hand-tied to the base of a lace wig, you can see a knot on the lace. The lace cannot be hidden. Thus we have to bleach the knots to help create the illusion of a real hair growing out of the scalp.

ChocHair lace wigs are made of high-quality lace with single knots around the perimeter and double knots elsewhere. All lace wigs knots have been bleached along the perimeter.

NOTICE: When the hair is hand-tied to the lace, there is a dark knot where the hair is secured. Bleaching of these knots helps to lighten the appearance. The use of peroxide (bleach) gives the illusion that hair is growing from your scalp. Even after bleaching, knots made with darker color hair (Black to dark brown) will still be more noticeable than lighter colored hair.

        ♦ Please don't bleach the knots if you are not familiar with right instructions.
        ♦ Please specify your bleaching demand to us via Live Chat or Email before you placing the order.

 

2.1.4 WHAT'S THE DIFFERENCE BETWEEN REMY HUMAN HAIR, VIRGIN REMY HUMAN HAIR AND CLASSIC REMY HUMAN HAIR?

2.2 CARE AND MAITENANCE

2.2.1 SELECTING THE RIGHT COLOR?

Shopping online for the right hair unit it's as easy as in a store. The color selection bars are very well designated. For extra support please refer to our hair color chart after you have found the style you like.

1-Jet-BlackNatural Black1B-Off-Black2-Dark-Brown4-Chocolate-Brown33-Auburn613-White-BlondePink
Ombre Color T1B-BurgMixed Colo r#809Mixed Color #1006Ombre Color T1B246Ombre Color T2-613Ombre Color T1B-3310Ombre Color GU001-PMCustom Color

 

2.2.2 SELECTING THE RIGHT SIZE.

As for the cap size, measuring your head size is the first very important step prior to ordering a wig. Please carefully measure your head size and choose the proper cap size following our cap size guide.

Measure around your head at the hairline.

Measure your head from the nape over the crown to the top of your forehead where your natural hairline is.

Measure from the ear-tab of one ear, across your head, to the same side of your other ear.

Measure from the point in front of one ear where your hairline ends, over the crown of your head, to the same point of your other ear.

Measure your nape of neck.

Cap size for ChocHair Human Hair Lace Wigs:

2.3 HOW TO APPLY A WIG?

To perfectly apply a wig is not easy without the help of a professional. Here are some easy tips in case you need to do it alone. First, you need to pin your hair up. Then, use a wig cap to hold the hair in place and to ensure a leveled fit. Even if you are suffering from hair loss or and sensible scalp we strongly recommend you to still use a wig cap since it will avoid friction and ensure it doesn’t cause discomfort. Next, put the wig on your head from front to back. There are two tabs on each front/side of the wig. Position them right in front of your ears.

Don't worry if it doesn't look perfect right away. Go ahead and style/brush it into place the way you'd like it to look.

Learn more: watch video

2. 4 HOW TO CARE FOR MY WIGS?

Looking after your human hair wigs is very important in order to increase the durability of them.

2.4.1 Follow these steps to learn more on how to better protect your human hair wigs.

2.4.2 HOW TO CARE FOR A CURLY WIG?

♦ Please avoid dyeing human hair wigs by yourself. It is a very risky experiment and might have a bad result. However, if you still prefer to dye your own wig, please keep it in mind that you should never try to dye a darker color wig into a lighter color. We strongly recommend asking a professional hairdresser to trim, shape or thin out the wig.

♦ NEVER sleep on wet hair; your hair must be completely dry before going to sleep as sleeping on a wet lace wig WILL cause hair to be very matted.

♦ Don’t soak the hand-tied human hair wigs for a long time since it will damage the knots in the wigs. When you wash the wig, please treat it very carefully just like your own hair.

♦ Choose a slightly acidic shampoo for the cap are and use hair conditioner for the extent of the hair. Wash with mild water.

♦ Make sure the water is continuously flowing while washing and avoid rubbing the wig heavily.

♦ Do not comb or brush a wet wig. Style the wig when it is completely dry.

♦ Gently blot the excess of water with hand or towel (do not twist or brush); shake vigorously and hang upside down to air dry (overnight recommended). Do not wear wig with a wet cap or dry wig on head or Styrofoam, as this will stretch the cap.

♦ Using a wig brush on a wig is okay but, we suggest using a WIDE TOOTH COMB

♦ Refrain from pulling the comb forcefully through the tangles. Pulling will not only pull the hair off of the "tracks" of the wig but the pulling. Spray your wig with a light oil sheen to restore luster that was lost while getting rid of the tangles.

♦ For straight styles brush in long, even, gentle strokes. Starting at the bottom, gently comb the hair using a downward motion, with a wide-tooth comb or finger style. Gradually move up until you have combed all the hair. Never begin combing at the top or middle. It will damage and tangle the hair.

♦ It is very normal for the human hair wig to have a certain amount of shedding.

♦ Please store your wig on a wig stand or mannequin head in a cool, dry location avoiding extreme temperatures, mold and dust, which will help maintain the shape, cleanliness and style of your wig.

 

2.4.3 HOW TO WASH?

1. Gently brush the wig to remove teasing or tangling with a wide tooth comb. When brushing, start at the ends and work your way up to the roots.

2. Fill a basin with cool water with a human hair shampoo. Never use hot water.

3. Soak your wig for 3-5 minutes. After, gently swirl you fingers onto the hair without rubbing.

4. Remove your wig from the basin, and thoroughly rinse in cool water.

5. Gently squeeze excess water and towel blot the hair. Never twist or wring your wig.

6. Place it on a folding wig stand, spray with the styling product of your choice and allow it to air dry.

7. When the wig is completely dry, it is ready to be styled. Never style a wet wig.

 

2.4.4 CAN I CURL OR STRAIGHTEN MY WIG?

Our human hair wigs are built with the ultimate styling versatility - you can curl or straighten them as you would your own hair. However, just like our own hair, the less heat you use the better.

2.5 DOES WIG UNITS HAVE BABY HAIRS?

Yes. Both our human hair wigs have baby hairs on the front and at the back of the wigs. Here are two pics showing how the baby hairs look like.

 

3. LOGISTICS

3.1 HOW TO GET AND USE CHOCHAIR CREDITS?

For new customer, You will recived 100 Reward Points points after register.

When you cost $1 at ChocHair, you will get 1 Reward Points

For text reviews, you can get 100 Reward Points.

For photo reviews, you can get 200 Reward Points.

If you leave both text reviews and photos, we will offer you 400 Reward Points.

For video reviews, you can get 1000 Reward Points.

Points/Currency Exchange Rate: 100 Reward Points = $1.00

You can check your credits at: My Account ->My Loyalty Points.

 

3.2 HOW TO PLACE AN ORDER ON THE WEBSITE?

Placing an order is very quick and easy on ChocHair.com. There's no need to create an account. You will automatically do so during the checkout procedure.

1) Add Items to Your Shopping Cart

When shopping in a particular product category like "Clip in Hair Extensions", pay attention to all the additional information about the product. To add items to your Shopping Cart, please just click 'Add to Cart' after viewing the item you want to purchase. And to continue shopping and browsing, you can simply turn to other pages until you finish shopping. You can access the contents of your Shopping Cart at any time by clicking the ' Your Cart' icon at the top of every page of the site.

In case you want to know more about the items you are interested in, please contact us via email or Live Chat with our service staff, mentioning the exact same product.

2) Check Out

Before checking out, take a moment to review all of the items you've placed in your Shopping Cart. If you don't want to purchase a particular item, click the red "x" on the line of the item you wish to remove and you will get a new total price. If you wish to change the amount of items purchased, just enter a new quantity box.

When you're ready to place your order of the items in your Shopping Cart, you can choose the discounts you have and then choose the shipping method.

After that, please click the 'SECURE CHECKOUT' button. You'll be taken to the first page of the Order Process.

3) Provide Your Shipping Address

If you weren't registered to our website, you can do it now. When registered with an account, you have the possibility to add items to buy later onto your wishlist, get ChocHair Credits and use ChocHair Special Coupon Code etc.

To ensure that you will receive your order safely, please fill out all of the fields with red stars to the right of them after signing up. You can select the "Use shipping address as billing address" and then click "SAVE".

In case of the billing address is different from shipping address, please make sure to provide all the correct information before exiting the page. Please check your billing address very carefully because incorrect billing address will be rejected by PayPal & Credit Card Charge System.

4) Proceed to Payment

Have a final check at your order at "YOUR ORDER SUMMARY". Also, you can leave us a message if you have specific demands about the order. Proceed to "ENTER PAYMENT DETAILS" if no errors were found and then "GO TO CHECKOUT".

 

IMPORTANT NOTICE:

1. Online orders are only available on ChocHair.com.

2. Click "previous step" to correct the any mistaken typed information.

3. Any payment related questions please check at www.paypal.com or contact us at support@chochair.com.